Privacy Policy

Last Updated: 11. 11. 2024

At AlgOps s.r.o. ("AlgOps," "we," "our," or "us"), located at Kaprova 42/14, Staré Město, 110 00, Praha, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

1. Data Controller and Contact Information

For the purposes of data protection laws, AlgOps acts as the "data controller" of your personal data. If you have any questions or requests related to this Privacy Policy or your data, please contact us at:

Email: hello@algops.com
Address: Kaprova 42/14, Staré Město, 110 00, Praha, Czech Republic

2. Data Collection and Use

We collect and process various types of personal data to provide and enhance our services, primarily related to the customization and analysis of sales data. This data includes but is not limited to:

A. Types of Data Collected

• Contact Information: Name, email address, phone number, and company details obtained from website forms, emails, LinkedIn profiles, in-person meetings, or other interactions.
• Lead Information: We capture leads from our website, social media platforms, LinkedIn, email communications, and in-person interactions.
• Usage Data: Information on how you interact with our website and services, including IP addresses, browser types, and pages viewed, often through third-party analytics platforms.
• Customer Data: To deliver and optimize services, we may use customer data for internal analysis and training of our algorithms. All customer data is handled with confidentiality and security.

B. Sources of Data Collection

Data is collected directly from you when you engage with us or use our services. Additionally, we collect data from third-party CRM systems, analytics platforms, lead generation tools, and publicly available sources.

3. How We Use Your Data

The personal data we collect is used for the following purposes:

• To Provide Services: Customizing and delivering our services as per contractual agreements.
• To Improve Our Offerings: Enhancing our services through data analysis, machine learning model training, and service optimizations.
• Marketing and Outreach: Communicating with you about updates, promotions, and relevant information if you have opted in to receive these communications.
• Analytics and Performance Monitoring: Using third-party analytics to measure and improve website functionality and user experience.
• Compliance and Legal Obligations: Ensuring compliance with legal requirements and industry standards, including GDPR and CCPA.

4. Legal Basis for Processing

Our legal basis for processing personal data, as required by GDPR, includes:

• Contractual Obligation: To fulfill our contractual obligations when you use our services.
• Legitimate Interest: For business development, marketing, security, and fraud prevention, where your privacy rights do not override these interests.
• Consent: When you have provided explicit consent, such as for marketing communications. You may withdraw your consent at any time.

5. Data Sharing and Third-Party Services

We may share your personal data with trusted third parties who help us deliver and improve our services. This includes:

A. Third-Party Service Providers

AlgOps uses the following tools and platforms that may process your data:

• Attio CRM: For managing client and lead interactions.
• Google Services: Includes Google BigQuery, Google Analytics, Google Workspace (e.g., Gmail, Google Drive), and other Google GSuite tools.
• Webflow: For managing and maintaining our website.
• LinkedIn: For business development and lead generation.
• Cloudflare Zaraz: For website security and performance enhancement.

Each third-party provider is carefully vetted to ensure they comply with GDPR and CCPA standards where applicable, and they are required to implement appropriate data protection measures.

B. Third-Party Data Providers

AlgOps may use third-party data providers to gather sales intelligence and market data. Any exclusive data gathered for a specific client, such as exclusive lead information or decision-maker contacts, will be provided solely to that client and will not be shared with others unless explicitly agreed upon.

6. Cookies Policy

AlgOps uses cookies to enhance your experience on our website. Cookies are small data files placed on your device. We use the following types of cookies:

• Essential Cookies: Required for website functionality, such as logging in and managing user sessions.
• Performance Cookies: Used to analyze user behavior and improve website performance. These may be set by third-party analytics providers.
• Functional Cookies: Allow us to remember user preferences to enhance your experience.
• Marketing Cookies: Track user interactions with our website and help us provide targeted advertising.

You may manage cookies via your browser settings or choose to opt-out of certain types of cookies.

7. Data Retention

AlgOps retains personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. We periodically review retention periods to ensure compliance with legal and regulatory requirements.

8. Data Subject Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data that we hold.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: Request limited processing of your data.
• Right to Data Portability: Request transfer of your data to another provider, where feasible.
• Right to Object: Object to the processing of your data under certain conditions.

If you wish to exercise any of these rights, please contact us at [contact email]. We will respond to your request in accordance with applicable law.

9. Your Rights under CCPA

If you are a California resident, you have the following rights regarding your personal information:

• Right to Know: You can request details about the categories and specific pieces of personal data we have collected, the sources of collection, and the purposes for which we collect this data.
• Right to Delete: Request deletion of personal data we have collected, subject to certain exemptions.
• Right to Opt-Out of Sale: AlgOps does not sell personal data to third parties. However, you may request to opt-out of any future data sales if our practices change.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

If you would like to exercise any of these rights, please contact us at [contact email].

10. Security Measures

AlgOps has implemented appropriate technical and organizational measures to safeguard personal data against accidental or unlawful destruction, loss, alteration, or unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Use of Customer Logos and Case Studies

AlgOps may use your company logo and a general description of the services we provide to you for marketing purposes. This may include showcasing our capabilities on our website, in calls, or in in-person meetings. However, AlgOps will not disclose any specific confidential information, project details, or internal data without your explicit consent, except for public information or general use-case descriptions.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on our website, and we will notify you of significant changes where required.

13. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

Algops s.r.o.
Email: hello@algops.com
Address: Kaprova 42/14, Staré Město, 110 00, Praha, Czech Republic

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices as described.

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